Eligibility robot
Eligibility checks robots for housing associations
An eligibility robot checks the request against clear rules and explains whether the next step is booking, human review, or a polite decline.
Problem
Teams waste time on enquiries that are outside service area, budget, risk appetite, compliance rules, or commercial fit.
Commercial case
Filtering low-fit enquiries before human review protects sales time and improves response speed for the right customers.
Manual admin saved
6-12 hours/month
Customer reply speed
Under 2 minutes
Extra value surfaced
£2k-£8k/month
What this could look like
A small working version before a bigger build.
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Step 1
The customer gives core facts about the request.
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Step 2
The robot checks service, geography, urgency, budget, and constraints.
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Step 3
Qualified leads move forward and edge cases are marked for human decision.
Benefits
What changes when it works.
- Less time spent on poor-fit work.
- More consistent qualification.
- A clearer experience for customers.
Proof before trust
You should see what the robot used, what it changed, where it stopped, and when a person needs to approve the next step.
Interactive preview
See the experience from both sides.
Open each moment to see how a customer gets helped quickly while the business gets a clean, usable next action for housing associations.
Customer asks for help The robot catches the real customer moment, even when it starts messy.
The customer gives core facts about the request.
AI robot responds The customer gets a useful reply, the right question, or a booking path.
The robot checks service, geography, urgency, budget, and constraints.
Business gets the next action The team sees the outcome, evidence, value, and anything that needs approval.
Qualified leads move forward and edge cases are marked for human decision.
Manual admin saved
6-12 hours/month
Customer reply speed
Under 2 minutes
Extra value surfaced
£2k-£8k/month
Customer view
Teams waste time on enquiries that are outside service area, budget, risk appetite, compliance rules, or commercial fit.
What they feel
Fast response, clear next step, and less waiting for somebody to pick up the thread.
Business view
An eligibility robot checks the request against clear rules and explains whether the next step is booking, human review, or a polite decline.
- Less time spent on poor-fit work.
- More consistent qualification.
- A clearer experience for customers.
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