The list prices
These are each vendor's own prices as read on 12 October 2026, in the currency shown. Plans change, so confirm them on the vendor's page.
- Intercom Fin: US$0.99 per outcome (resolution, procedure handoff, disqualification or self-serve routing); US$29 per Intercom seat; US$49 a month minimum, including 50 outcomes, on other help desks (qualification is priced separately).
- Chatbase: US$40, US$150 or US$500 a month for 700, 4,000 or 15,000 message credits.
- Tidio: Free, then from US$24.17 a month; Plus from US$300 plus usage; Premium by quote; Lyro add-on from US$32.50 for 50 conversations.
- Zendesk: GBP 1.30 per automated resolution on commitment, or US$2.00 pay as you go.
- Gorgias: US$0.90 on annual billing, or US$1.00 per automated interaction.
A small inbox, worked through
This is arithmetic, not a forecast. A shop with 200 tickets a month where half are resolved automatically would pay about US$100 a month at US$1 per resolution. A price of about a pound or a dollar per resolution is cheap until the count is wrong.
Ask what counts as resolved
A community member on the Intercom forum wrote that they were paying for many more resolved issues than they could see. Intercom defines a resolution as no further help being requested after Fin's last answer; ask whether that matches what you would call resolved.
Ask each vendor how a conversation becomes resolved, whether silence counts and how you can audit the ones you are billed for. Tidio's Premium tier advertises a guaranteed 50% resolution rate; treat any such figure as the vendor's claim, not a result you can expect.
Sources and limits
- Intercom Fin pricing Checked 2026-10-12.
- Fin is priced at US$0.99 per outcome (a resolution, procedure handoff, disqualification or self-serve routing) and US$29 per Intercom seat; on other help desks there is a US$49 monthly minimum that includes 50 outcomes.
- Intercom defines a resolution as no further help being requested after Fin's last answer.
- Chatbase pricing Checked 2026-10-12.
- Chatbase lists US$40, US$150 and US$500 a month for 700, 4,000 and 15,000 message credits.
- Tidio pricing Checked 2026-10-12.
- Tidio lists Free, then plans from US$24.17 a month, Plus from US$300 plus usage and a custom Premium tier; its Lyro add-on starts at US$32.50 for 50 conversations; the Premium tier advertises a guaranteed 50% Lyro resolution rate.
- Zendesk UK pricing Checked 2026-10-12.
- Zendesk lists automated resolutions at GBP 1.30 on commitment or US$2.00 pay as you go.
- Gorgias pricing Checked 2026-10-12.
- Gorgias lists US$0.90 on annual billing or US$1.00 per automated interaction.
- Intercom Community: Fin's flawed assumed-resolved pricing design (22 Jan 2025) Checked 2026-10-12.
- A community member wrote that they were paying for many more resolved issues than they could see.