Standing service keep-github-actions-ci-green · revised 10 October 2026
Standing service
Keep your GitHub Actions CI green, month after month
We watch the workflows you name. When one fails on your default branch we investigate it and open a fix pull request, or tell you what only you can change.
This starts a conversation by email. Nothing is charged, and nothing is monitored, until we have agreed scope and terms with you in writing.
The responsibility you hand over
A failing CI workflow is always somebody's interruption. Teams fix it between other work, or learn to ignore it, and then a real regression ships behind a check everyone has stopped trusting.
Who it’s for: A founder or engineering lead whose team stops to chase red builds, or whose builds stay red because nobody owns them.
Usually starts when: The default branch has been red more than once this month, or people have started merging past a failing check.
The result: The workflows you name stay passing on your default branch. Each failure is investigated and either fixed in a pull request or explained, and each month you see what failed and how it ended.
What stays true, and what we do about it
No response-time guarantee is published for this new service. A target is agreed in writing before it starts, set to what a service at this stage can actually keep.
Hours are agreed in writing before the service starts. At launch the service is not staffed round the clock, so we do not offer round-the-clock cover.
What must remain true
- The workflows you name pass on your default branch
- Every failure there is investigated and ends in a fix pull request or an explanation
What we watch
- Run results for the named workflows on the default branch, read through a read-only token you create
- GitHub's own failed-run notifications for those workflows
When something happens
| When | What we do |
|---|---|
| A named workflow fails on the default branch. | We read the run log, reproduce the failure on a branch and open a pull request that fixes it, or tell you what you need to change. Priced as: Fix one GitHub Actions job |
| The same workflow fails again and again with no change to the code. | We mark it as flaky, show you the evidence, and propose a fix or a quarantine that you approve. |
| A month ends. | We send a short written summary: failures seen, pull requests opened, and what is still open. |
We do on our own
- Read run results and logs
- Reproduce and investigate failures on a branch
- Open pull requests that change workflow files or test setup
We ask you first
- Anything that changes secrets, runners, permissions or billing
- Merging, or any change to your default branch
- Disabling or deleting a workflow
We escalate to you when
- The cause is outside the repository, such as an expired secret or an outside outage
- A fix would change what your product does, not only how it is built
- Failures pass the agreed monthly number
How you know it held. Each month you get the failures seen and how each ended, and a passing run on the default branch is the evidence for each fix.
How we keep it true
This service is never finished. Each month's summary shows whether the workflows stayed green, and it continues until you end it.
Fix one failing GitHub Actions job and show a green run Job Each time it fires
One failing job in one workflow runs green on your pull request branch, on the same trigger, with the before and after logs attached. You review and merge the change.
Up to four a month, as agreed
Each failure we fix is the same job you can buy on its own.
What is included, and what is not
- A fix pull request with a passing run, for each failure we can fix within the agreed number
- An explanation of what you need to change, when the cause is not in the repository
- A written monthly summary
Included
- Monitoring of the named workflows on one repository's default branch
- Investigation and a fix pull request for each failure we can fix, up to the agreed number each month
- A plain explanation, with evidence, when the cause is outside the repository
- A written monthly summary of failures seen and how each ended
Not included
- Merging to your default branch, which stays with your team
- Changing secrets, runners, permissions or billing
- Fixing application bugs that the tests correctly report; those are separate jobs
- Redesigning your pipeline or moving it to another CI system
- Out-of-hours cover or any guaranteed response time
How we know it’s done
Agreed with you before work starts. Each check produces evidence you keep.
For each fix, the failing job passes on the pull request branch on the same trigger.
Evidence: Links to the passing run and the before and after log excerpts.
No workflow file or setting outside the failing job is changed.
Evidence: The pull request diff, limited to the files named in the pull request description.
Each month's summary lists every failure seen on the named workflows and how it ended.
Evidence: The written monthly summary, which you can compare with your own run history.
Sign-off. You review and merge each pull request, and you read each monthly summary. A fix counts as delivered when you accept it.
If it fails. If we cannot fix a failure, we say so, explain what we found and what it would take, and it does not count against the monthly number. If the service is not working for you, you can end it at the end of any month.
When it fits, and when we stop
It fits when
- Your CI runs on GitHub Actions and the workflows are in the repository
- You can create a read-only token for run results, and invite us to a fork or branch we can open pull requests from
- A person on your side reviews and merges pull requests
We stop and tell you if
- The workflows can only run with production secrets we would have to hold
- Most failures are caused by something outside the repository that you cannot or will not fix
- Failures regularly exceed the agreed monthly number, so we agree a different scope with you
What could go wrong
Every fix is a pull request that your team merges, so you can revert it as you would any other change. Ending the service leaves your workflows as they are, with our open pull requests finished or handed back.
Scroll the table sideways to read it all.
| Risk | How we handle it |
|---|---|
| A fix makes the check pass by weakening what it checks. | We change what is broken, not what the check demands, and we show the before and after logs. You review and merge every pull request. |
| A failure is really a regression the tests are right to report. | We tell you so, with the evidence, instead of changing the test. Fixing the product bug is a separate job. |
| A read-only token or fork gives us more access than you intended. | We ask only for run results and a fork or branch. You create and can revoke both at any time. |
Each pull request is checked by a reviewer separate from the work that produced it before it is opened. No human supervisor is included unless your agreement names one. At launch the work is largely automated, and we say so.
Stays with a person
- You review and merge every pull request
- You approve any change to secrets, runners or permissions
Access we would need
- A read-only token for workflow run results
- Access to a fork or branch for pull requests
Questions
How is this different from buying one fix?
A one-off fix repairs one failing job once. This is a standing responsibility: we watch the workflows you name and take each failure through to a pull request or an explanation, month after month.
Do you need to merge to our default branch?
No. We only open pull requests. Merging stays with your team.
What if CI fails because of something outside the repository?
We tell you what we found and what only you can change, such as an expired secret or an outage, with the evidence.
Also part of
Start with an email
Send us
- The repository link and the names of the workflows you want kept green
- How often they usually fail, as best you know
- Who reviews and merges pull requests
Later, once you agree
- A read-only token or app installation limited to workflow run results
- Access to a fork or branch we can open pull requests from
- The agreed number of fixes a month and who to tell when something is outside the repository
Your repository, secrets and runners stay yours. We read workflow run results with a read-only token you create, and we change files only on a branch or fork, through pull requests your team reviews and merges.
This writes an email to us with your request filled in; it reaches us when you send it. Or write to hello@syntheticindustry.ai with “keep-github-actions-ci-green” as the subject.