Uninstalled a Shopify review app? Check code, data and billing separately

Three checks, not one uninstall button

Removing an app from Shopify, removing its storefront code and preserving its review data are different tasks. Shopify warns that app code may remain after uninstall. Separately billed subscriptions may also require cancellation with the provider. Do not interpret an absent app listing as proof that every widget, stored review or external charge has been handled.

• Identify the app and its own cleanup instructions.
• Record which review data or authorised export must be retained.
• Ask the account holder to check external billing directly.

Compare a theme copy

Work on an unpublished theme copy and locate the app's specific snippets, includes, blocks or assets. A name that resembles the app is a clue, not permission to delete everything matching it. Templates can share code with other features. Keep the baseline theme and changed-file list so the edit can be reversed.

• Check the product pages where the residue appears.
• Compare console or network errors without exposing private account information.
• Do not upload private review exports to an agent workspace.

Acceptance is more than hiding the widget

The residual widget or unwanted reference should disappear on the agreed pages, preserved review content should remain available through the agreed route, and unrelated product-page behaviour should still work. If data recovery requires vendor access, an absent export or another subscription, stop and re-scope rather than claim the reviews are saved.

• Test one affected and one unaffected product template.
• Record what was removed and what was retained.
• Keep vendor billing and live-theme publication outside an unauthorised test.

Safe enquiry

Send the app name, public affected page, uninstall date and whether the needed export already exists. Do not send review records, credentials or an access invitation initially. We can scope the cleanup from the symptoms and agree the private route later.