Job backlog-issues-rewritten-ready-to-start · revised 12 October 2026
Turn up to 30 vague tickets into ones a developer can start today
Each ticket is rewritten with the problem, acceptance criteria, suggested reproduction steps (not run), likely files with checked citations, open questions and a size band. Originals are kept.
You might be seeing
- A developer spends the first day of a ticket finding out what it was meant to do
- Acceptance criteria are missing or contradict the ticket text
No passwords, keys, card details or admin invites needed to start.
What usually happened
Vague tickets cost the first day of every piece of work. An automated rewrite is risky because it can invent behaviour the product never had, and the invention looks like a confident acceptance criterion.
Who it’s for: A product or engineering lead whose planning stalls because tickets are ambiguous.
Usually starts when: Developers keep asking what a ticket means, or estimates swing wildly because nobody knows what done looks like.
The result: Up to 30 tickets are each rewritten with a problem statement, acceptance criteria, suggested reproduction steps for bugs (not run), likely files with checked citations, open questions and a size band. Every criterion traces to the original text or appears as an open question. Originals are kept untouched.
Check whether this job fits
Answer these without sending code, tickets or logins. Nothing is submitted unless you choose to contact us.
What you get
- The rewritten tickets in a document or as a file you paste
- The citation check log
- The open-questions list
- The originals, unchanged
Included
- Up to 30 tickets and read-only code at one named commit
- Per ticket: problem, acceptance criteria, suggested reproduction steps for bugs (not run), likely files and lines, open questions and a size band
- A citation check log proving each cited file and line exists at the commit and the quoted text matches
- Every acceptance criterion marked "from the ticket" or turned into an open question
Not included
- Posting to your tracker or editing your tickets
- Deciding product questions: they stay open questions for your owner
- Estimating in hours or promising a delivery date
- Doing the work in the tickets
- Tickets that hold customer personal data
How we know it’s done
Agreed with you before work starts. Each check produces evidence you keep.
Two of your engineers each rate five different sampled tickets (10 in all, picked by script with a fixed seed) as "could start without asking anyone", and at least 8 of the 10 say yes (the true rate is then at least 49% with 95% confidence). A ticket with an invented requirement counts as a severe error and fails the whole test.
Evidence: The ten tickets, both engineers' ratings and the written pass mark.
A script confirms every cited file and line exists at the named commit and every quoted text matches.
Evidence: The citation check log with zero mismatches.
Each acceptance criterion is marked as from the ticket text, with the quote, or appears in the open-questions list. Suggested reproduction steps are marked "suggested, not run" and either quote the ticket or appear as open questions.
Evidence: The trace table for all tickets.
The original tickets are returned unchanged.
Evidence: A checksum of each original before and after.
Sign-off. Your engineers and product owner read the sample and sign off in writing. Payment follows sign-off.
If it fails. If the agreed checks do not pass, you do not pay for this fixed scope. We hand over what we found and agree whether to stop or re-quote; no surprise work.
When it fits, and when we stop
It fits when
- Up to 30 tickets exported as text, and read-only code at one commit that we may read
- A named product owner who answers open questions
- Two engineers who each rate five sampled tickets
We stop and tell you if
- Most tickets need business decisions only you can make
- The code cannot be shared even to a sandbox
- Tickets contain customer personal data that cannot be removed
What could go wrong
The job writes documents; nothing changes in your tracker or code. Our copies of your tickets and code are deleted when the job ends.
Scroll the table sideways to read it all.
| Risk | How we handle it |
|---|---|
| The rewrite invents behaviour the product does not have. | Every criterion must trace to the ticket text or be listed as an open question, and a script checks the traces. |
| Your code and tickets are confidential. | Our automated agents read the files you send in a sandbox; we make no "no training" or "no storage" promise here, and the agreement names the model provider, country, retention and training status before anything is shared. Our copies are deleted when the job ends. |
| A cited line is real but unrelated. | Your engineers rate sampled tickets for whether the cited code is the right place. |
A separate automated reviewer checks the work before hand-over. Two engineers on your side each rate five sampled tickets, and your product owner answers the open questions. No human supervisor is included unless your agreement names one, and at launch the work is largely automated.
How we deliver
We arrange the work and independent review, then show you the result against the agreed checks. You keep authority over your systems.
- Agree the tickets, the commit and the format of a ready ticket in writing
- Receive the tickets as text and the code at one commit
- Rewrite each ticket, citing files and lines, with no behaviour invented
- Run the citation script; trace every criterion to the ticket or an open question
- Separate automated reviewer checks; two engineers rate five tickets each
- Hand over the rewrites, the citation log and the open questions
This is a one-off job, not emergency cover or a subscription. We confirm eligibility, price, start window and delivery date before you accept, and work starts only after agreed inputs, secure access and permissions are in place. Model usage up to a cap we state in writing is in the price, and an enquiry creates no charge or booking.
Need to keep it working?
To have the ready tickets worked on, the small-issues job or the engineering backlog project can follow.
Ongoing work is separately scoped and quoted: no monitoring, response-time guarantee or automatic subscription is included in this job.
Mention the responsibility you need in your enquiry.
What you can check
This is a new service. We have not delivered this job for a client yet.
Other ways to get this done
- Use the planning features built into your tracker to rewrite tickets, and check each by hand.
- Hold a short ticket-refinement meeting with the owner and a developer; it costs time but no cash.
Questions
Will the tickets be updated in our tracker?
No. You receive documents and paste what you want.
What if the ticket needs a business decision?
It becomes an open question for your owner. We do not decide for you.
Do the size bands promise delivery time?
No. They are rough bands to help sort the tickets, not estimates of hours.
Send an enquiry
Send us
- How many tickets and what they are about, in a sentence each
- Your language and framework
- No ticket text, code or logins in the first enquiry
Later, once you agree
- The 30 tickets as text, with personal data removed
- Read-only code at one commit through a company-controlled route
- The names of the two engineers and the product owner
You keep your tracker and code; we work from exported text and a read-only code copy at one commit. Our automated agents read the files you send in a sandbox; we make no "no training" or "no storage" promise here, and the agreement names the model provider, country, retention and training status before anything is shared. The model gets the ticket text and returns rows a script validates, with no tools, no network and no secrets, so a hidden instruction cannot trigger any action; the worst it can do is produce wrong text, which the trace check and your engineers catch.
Email fallback: open your mail app
If website submission is unavailable, review and send the fallback email yourself. An email fallback is not a website receipt. Or write to hello@syntheticindustry.ai with “backlog-issues-rewritten-ready-to-start” as the subject.