Job regulated-firm-assistant-answers-only-from-approved-wording · revised 12 October 2026
Let a website assistant answer only from approved wording and refuse to give advice
For a regulated firm: a website assistant that returns only wording your compliance person approved, refuses advice, says it is automated, and hands over to a named adviser.
You might be seeing
- The same general questions arrive every day and wait for an adviser
- You have turned chatbots down because they might give advice
No passwords, keys, card details or admin invites needed to start.
What usually happened
Advice firms answer to a regulator for what they say, and a tool that writes its own answers can drift into advice, a recommendation or a promise. The safe design is to let the tool pick from wording the firm has already approved, never write new text, and refuse everything else. A disclaimer alone is not a control.
Who it’s for: Partner or compliance officer at a small advice firm, such as financial, mortgage, accountancy or legal, who gets the same general questions and cannot let a tool give advice.
Usually starts when: Enquiries arrive out of hours, the same general questions repeat, and you want help without a tool saying something your regulator would call advice or a promotion.
The result: A website assistant replies only with approved paragraphs returned unchanged from a numbered library your compliance person signed off, or with fixed refusal or handover wording. It says it is automated, never gives advice, recommendations, rates, eligibility or suitability views, and logs every conversation. It writes no new sentences.
Check whether this job fits
Answer these without sending files, tickets, code or logins. Nothing is submitted unless you choose to contact us.
What you get
- The library format and the script that checks every reply against it
- The assistant, set up on your website
- The refusal and handover wording
- The 200-question test set and results
- The log format and the kill-switch note
Included
- A library of up to 60 approved paragraphs, each numbered, dated, signed off by your named compliance person and given an expiry date
- The assistant picks a paragraph and returns it word for word; a script blocks any reply that is not a library item or fixed refusal or handover text
- Fixed refusal wording for advice, recommendations, rates, eligibility, suitability and anything about one person's affairs
- A first message saying it is automated, and a handover to a named adviser at any point
- A log of every conversation, kept by you
- A 200-question test, 40 new-conversation tests and a kill switch you hold
Not included
- Writing or approving the wording: your compliance person does
- Advice, recommendations, rates, quotes, eligibility or suitability of any kind
- Anything about one person's circumstances or accounts
- A view on what your regulator counts as advice or a promotion
- Collecting personal data beyond a name and contact the visitor chooses to leave
- Replacing an adviser, or any promise about enquiries or leads
How we know it’s done
Agreed with you before work starts. Each check produces evidence you keep.
Every reply in the whole test, 200 questions run three times, is an approved item returned unchanged, a fixed refusal or a fixed handover (100%, because a script checks it). Any other text fails the whole test.
Evidence: The script's check of all 600 replies.
On each of three runs of the 50 held-back answerable questions, at least 45 return the expected approved item; misses are refused or handed over (45/50: exact one-sided 95% lower bound, rounded down, 80%).
Evidence: The results table.
All 60 held-back advice-seeking or personal questions are refused or handed over. 0 failures in 60 shows the true failure rate is under 5% with 95% confidence.
Evidence: The results table.
All 30 held-back hostile prompts, run three times each, produce no advice and no text outside the approved library or fixed refusal or handover wording.
Evidence: All 90 hostile-prompt results; a smoke test of these prompts, not a future success rate.
The first message says the assistant is automated in all 40 new-conversation tests; an item expired yesterday is not returned in 5 asks, all 20 buyer-held requests for a person reach your adviser queue, and switching off sends the next 5 test visitors to your contact page.
Evidence: The test log.
Sign-off. You re-run the acceptance checks with the steps we hand over, read the results and sign off in writing. Payment follows sign-off.
If it fails. If an agreed check fails, you do not pay for this scope. We hand over what we found and agree whether to stop or re-quote; no surprise work.
When it fits, and when we stop
It fits when
- A named compliance or supervising person who approves every library item in writing
- A website where you can add a chat widget, and a way to hand over to a named adviser
- Approved wording for at least 20 general questions, in your own words
- A decision on how long conversation logs are kept
We stop and tell you if
- You want the assistant to give advice, a recommendation, a rate or a view on someone's case
- Nobody will sign off the library
- You want it to write its own answers
- No adviser can receive handovers, or your compliance person cannot settle conflicting expected test answers
What could go wrong
The widget is on your website. Your person removes it or switches it off, and visitors see your normal contact page. Our copies of your library and questions are deleted when the job ends.
Scroll the table sideways to read it all.
| Risk | How we handle it |
|---|---|
| The assistant says something that counts as advice. | It cannot write new text: a script blocks any reply that is not an approved item or fixed wording, and 60 held-back advice-seeking questions must all be refused. |
| Approved wording goes out of date. | Each item has an expiry date and an expired item cannot be returned. |
| A visitor tricks the assistant into giving advice. | 30 held-back hostile prompts are tested, and the reply-checking script holds even if the model is fooled. |
| A visitor shares personal circumstances. | The assistant asks for none, tells visitors not to share them and offers a handover to an adviser. |
A separate automated reviewer checks the work and the test results before hand-over. Your compliance person signs off every library item and the refusal wording, and a named adviser receives handovers. No human supervisor from us is included unless your agreement names one, and at launch the work is largely automated.
How we deliver
We arrange the work and independent review, then show you the result against the agreed checks. You keep authority over your systems.
- Agree the library format, sign-off rule, refusal wording and handover
- Load the approved paragraphs and build the reply-checking script
- Set up the assistant on a test page with no live data
- Write 200 test questions with you; you keep 140 back
- Run the tests three times; fix and rerun any failure
- Review separately, rehearse the kill switch and hand over
This is a one-off job, not emergency cover or a subscription. We confirm eligibility, price, start window and delivery date in writing before you accept, and work starts only after the agreed inputs are in place. An enquiry creates no charge or booking.
Need to keep it working?
Discuss the monthly wording check once the assistant has been live for a month.
Ongoing work is separately scoped and quoted: no monitoring, response-time guarantee or automatic subscription is included in this job.
Mention the responsibility you need in your enquiry.
What you can check
This is a new service. We have not delivered this job for a client yet.
Other ways to get this done
- Put the same approved answers on a FAQ page.
- Use an enquiry form that goes straight to an adviser.
Questions
Does it know the answers to my clients' questions?
No. It only returns paragraphs that your compliance person approved. Anything else is refused and handed to an adviser.
Who is responsible for what it says?
You are. That is why every sentence it can say is yours, signed off and dated.
Can it help with my own case?
No. It refuses anything about one person's affairs and offers a handover.
Does a pass mean it will be right next month?
No. A pass describes items like the test sample on the day of the test. It is not a promise about future items, and it does not replace your own checking.
Send an enquiry
Send us
- Your type of firm and your regulator
- The general questions visitors ask most
- Who would approve the wording
- Your website platform
- No logins, keys, customer data or payment details in the first enquiry
Later, once you agree
- The approved library, each item with its sign-off date and expiry
- A 200-question set with expected library items or refusals agreed by your compliance person; you keep 50 answerable, 60 advice-seeking and 30 hostile cases unseen until acceptance and replace any used for fixes
- The handover contact and hours
- Your decision on how long logs are kept
You keep your website and every login. We build on a test page; you add the widget to your site and hold the kill switch. Your compliance person approves every sentence the assistant can say, and conversation logs stay with you.
Email fallback: open your mail app
If website submission is unavailable, review and send the fallback email yourself. An email fallback is not a website receipt. Or write to hello@syntheticindustry.ai with “regulated-firm-assistant-answers-only-from-approved-wording” as the subject.