Standing service auto-monitor-and-repair-named-automations · revised 11 October 2026
Standing service
Keep your named automations running, month after month
Each week we review alerts and run history for up to eight automations you name. Up to two repairs a month: each failure cause ends in a corrected copy for you to switch on, or a written explanation.
This starts a conversation by email. Nothing is charged, and nothing is monitored, until we have agreed scope, access and terms with you in writing.
The responsibility you hand over
Automations fail in ordinary ways: a record the scenario cannot handle, a connection that expires, a plan limit, a duplicate created by a replay. Each one is cheap to fix when it is noticed, and expensive when it is found by a customer. Without an owner, failures wait for whoever notices, and the fix is made in a hurry on the live automation.
Who it’s for: An operations manager or business owner whose daily work depends on a handful of automations that nobody has time to watch.
Usually starts when: An automation broke quietly last quarter, the person who built it has moved on, or several have started failing now and then.
The result: Before the service starts, each named automation has already delivered a test alert to a shared mailbox this service can read. Each week we review that mailbox and the run history. Each cause of failure we find is investigated on a copy and, within the two repairs a month, ends in a corrected copy for you to switch on, or in a written explanation of what only you or the vendor can change. Causes beyond the two repairs are explained and offered as the matching one-off job at its published price where one exists, otherwise a quote. Each month you see what failed and how it ended.
What stays true, and what we do about it
No response-time guarantee is published for this new service. Its promise is cadence and allowance: one review each calendar week, and up to two repairs each calendar month, each repair being one corrected copy with change notes and a synthetic test for one cause. A target for finishing a repair is agreed in writing before it starts, set to what a service at this stage can actually keep.
The service is not a pager. The two people you name receive each alert as it happens; we review the shared mailbox and run history once in each calendar week, on a day agreed in writing before the service starts, so an alert that arrives just after a review is first looked at by us at the next one. At launch the service is not staffed round the clock, so we do not offer round-the-clock cover.
What must remain true
- Each named automation has a failure alert that has delivered a test alert to the shared mailbox before the service starts
- Every week, on the agreed day, we review the shared mailbox and the run history of the named automations. Each cause of failure we find is investigated and, within the two repairs a month, ends in a corrected copy or an explanation; a cause beyond them is explained and offered as the matching one-off job at its published price where one exists, otherwise a quote
What we watch
- Failure alerts sent to the shared mailbox you create for this purpose, read through access you grant and can revoke
- Run history for the named automations, read weekly through the least access the platform offers
When something happens
Scroll the table sideways to read it all.
| When | What we do |
|---|---|
| A named Zap creates the same record more than once. | We reproduce it on a copy, find the cause and hand you a corrected copy that finds before it creates. Priced as: Stop Zap duplicate records |
| A named Make scenario stops on one record and the records behind it wait. | We reproduce it on a copy and add an error route with the directive you choose and an alert to your named person. We tell you plainly that a held record can pause the next run until someone resolves it. Priced as: Make scenario stops on bad record |
| A named Airtable automation fails or skips records it should have run on. | We read the history, reproduce the case on test records and hand you the repaired automation with its test log. Priced as: Fix one Airtable automation |
| A failure alert does not arrive, goes to one person or arrives with no automation name. | We check each named automation's alert route and repair it so the shared mailbox and two named people are told. Priced as: Failure alerts for named automations |
| A month ends. | We send a short written summary: failures seen, repairs handed over, explanations given and what is still open. |
We do on our own
- Read run history and failure alerts for the named automations
- Reproduce and investigate failures on a copy
- Prepare corrected copies and change notes
We ask you first
- Switching any live automation on, off or replacing it
- Anything that changes credentials, connected accounts, plans or billing
- Deleting records, merging duplicates or replaying runs on live data
We escalate to you when
- The cause is an expired connection, a plan limit or an outage that only you or the vendor can fix
- A repair would change what the business process does, not only how the automation runs
- More than two causes arise in a month, so the extra ones are explained and offered as the matching one-off job at its published price where one exists, otherwise a quote
- Alert emails or run history show customer data that the agreed access should not expose, in which case we stop reading and tell you
How you know it held. Each month you get the failures seen, the date of each weekly review and how each cause ended. A passing synthetic test on the corrected copy is the evidence for each repair, and you can compare the summary with your own run history and mailbox.
How we keep it true
This service is never finished. Each month's summary shows what failed and how it ended, and it continues until you end it.
One event, one record: stop a Zap creating duplicates Job Each time it fires
A synthetic event from a disposable source creates one record in a disposable destination, and repeating or replaying that event on the test copy never adds a second one.
Counts towards the two repairs a month
A repair here follows this job's method and test, for one cause; its test conditions apply (see eligibility). A further cause beyond the two repairs is this job at its published price.
Set one bad record aside in a Make scenario and tell a named person Job Each time it fires
On a copy fed by a disposable source, one bad record in a synthetic batch is held or skipped as you agree and a named person is alerted. The good records are processed once and the next run is tested.
Counts towards the two repairs a month
A repair here follows this job's method and test, for one cause; its test conditions apply (see eligibility). A further cause beyond the two repairs is this job at its published price.
Make one Airtable automation run on the records it should Job Each time it fires
Synthetic records covering three agreed cases make one Airtable automation run successfully or skip deliberately as documented, and a failed run reaches a named person.
Counts towards the two repairs a month
A repair here follows this job's method and test, for one cause; its test conditions apply (see eligibility). A further cause beyond the two repairs is this job at its published price.
Hook up failure alerts for up to five automations so a named person is told Job First
A deliberate synthetic failure in each of up to five automations raises an alert that reaches a shared mailbox or channel read by a named owner and a named backup.
Each named automation needs an alert route that has already delivered a test alert, so you buy this job first. The route must end at a shared mailbox this service can read; the job also allows a chat channel, which does not meet this service's precondition. Each job covers up to five automations on one platform, so eight automations need two alert jobs.
What is included, and what is not
- A corrected copy of the automation and change notes for each repair, up to two a month
- An explanation of what you need to change, when the cause is a connection, a plan limit or an outage
- A written monthly summary of failures, repairs and anything still open, with the date of each weekly review
Included
- Up to eight named automations on one platform: Zapier, Make or Airtable
- A weekly review of run history for those automations, and of the failure alerts received in the shared mailbox
- Investigation of each cause of failure on a copy, and a corrected copy with change notes for up to two repairs a month
- A plain explanation, with evidence, when the cause is outside the automation, and an offer of the matching one-off job at its published price where one exists, otherwise a quote when more causes arise than the two repairs
- A written monthly summary of failures seen and how each ended
- Terms used here: a failure is a run that the platform shows as errored or failed for a named automation, or an alert received in the shared mailbox; a cause is the reason behind one or more such failures; a repair is one corrected copy, with change notes and a synthetic test, for one cause; a week and a month are calendar weeks and months, and the weekly review happens once in each week on a day agreed in writing
Not included
- Switching any live automation on, off or replacing it: you do that, from our change notes
- Changing credentials, connected accounts, plans or billing
- Building new automations, rebuilding existing ones beyond the two repairs a month, or setting up the failure alerts themselves, which is the separate failure-alerts job
- Automations on n8n or any platform other than Zapier, Make and Airtable: no repair job is published for them, so they are not covered by this service
- Watching alerts as they arrive: the two people you name receive each alert at once, and we read the mailbox at the weekly review
- Out-of-hours cover, round-the-clock monitoring or any guaranteed response time
- Detecting an automation that silently never triggers, unless you name a check for it in writing
How we know it’s done
Agreed with you before work starts. Each check produces evidence you keep.
Each named automation has an alert route that delivered a test alert to the shared mailbox before the service started.
Evidence: The received test alert for each automation, redacted.
For each repair, the failing behaviour is reproduced on a copy, and the corrected copy passes an agreed synthetic test.
Evidence: The run identifiers and the test result in the change notes.
Each month's summary lists every failure seen in the alerts and in the run history for the named automations, the date of each weekly review, how each cause ended, and any cause offered as a one-off job or a quote because the month's two repairs were used.
Evidence: The written monthly summary, which you can compare with your own run history and mailbox.
Sign-off. You read each monthly summary, and you switch on each corrected copy only when you are satisfied. A repair counts as delivered when you accept it.
If it fails. If we cannot fix a failure, we say so, explain what we found and what it would take, and it does not count against the two repairs a month. If the service is not working for you, you can end it at the end of any month.
When it fits, and when we stop
It fits when
- The named automations run on one of the three platforms, and you can give us the least access the platform offers for reading run history and editing copies
- Each named automation already has a failure alert that has delivered a test alert to a shared mailbox this service can read; a route that ends only at a chat channel does not meet this. If not, you buy the failure-alerts job first and the service starts after it
- You can give us read access to that one mailbox, or forward its alerts to an address we read, and you can revoke it
- Each repair is tested as the matching one-off job tests it: on Zapier and Make with a disposable trigger source and a disposable destination (on Zapier, or by your written agreement to pause the original and accept what a pause costs you), and on Airtable with test records, enough monthly automation runs for the test and an alert recipient who is a Creator-level collaborator on the base
- A person on your side switches corrected copies on and approves any change to live automations
We stop and tell you if
- The automations can only be inspected with credentials that give access to live customer data we would have to hold
- Most failures come from causes outside the automations that you cannot or will not fix
- More than two causes a month happen regularly, so we agree a different scope with you
What could go wrong
Every repair is a corrected copy that you choose whether to switch on, so you can switch the original back on at any time. Ending the service leaves your automations as they are, with open repairs finished or handed back.
Scroll the table sideways to read it all.
| Risk | How we handle it |
|---|---|
| A repair changes what an automation does to live data. | We change copies only and test with synthetic data. You switch the copy on, and any live replay needs your approval. |
| The weekly review misses a failure that happens and clears between reviews, or finds one days after it happened. | The two people you name receive each alert as it happens. The weekly review is a second check, and neither replaces your own watch on anything critical. |
| Reading run history and the alert mailbox gives us more access than you intended, and alert emails can carry customer data from failed runs. | We ask only for the least access the platform offers and read access to the one alert mailbox, which you create and can revoke at any time. Access starts only after a secure handover route is agreed. In an alert we configure, we name the automation and leave record contents out where the platform allows; platform-standard error emails may still include them. |
Each corrected copy is checked by a reviewer separate from the work that produced it before it is handed over. No human supervisor is included unless your agreement names one. At launch the work is largely automated, and we say so.
Stays with a person
- You switch every corrected copy on
- You approve any change to credentials, connected accounts, plans or live data
Access we would need
- The least access the platform offers for reading run history and editing copies
- A shared mailbox that receives failure alerts
Questions
How is this different from buying one repair?
A one-off repair fixes one failure once. This is a standing responsibility: each week we review the automations you name and take each cause to a corrected copy or an explanation, within two repairs a month.
What counts as a repair, and what if more things fail?
A repair is one corrected copy, with change notes and a synthetic test, for one cause. Unused repairs do not carry over. If more causes arise in a month, we explain each and offer the matching one-off job at its published price where one exists, otherwise a quote.
Do you switch my automations on for me?
No. We hand over corrected copies with notes, and you switch them on. We do not change live automations, credentials, plans or accounts.
Is there a guaranteed response time?
No response-time promise is made. We review once a week, your two named people get each alert as it happens, and a target for finishing a repair is agreed in writing before it starts. The service is not staffed round the clock.
Send an enquiry
Send us
- The platform and the names of up to eight automations you want kept running
- How often they usually fail, as far as you know, and who is told today
- Who switches changes on, and the shared mailbox for alerts
- Do not send passwords, API keys, customer data or an account invitation in the first enquiry
Later, once you agree
- A team-member invitation with the least access the platform offers for reading run history and editing copies, which you create and can revoke
- Read access to the shared alert mailbox only, or forwarding of its alerts to an address we read, which you can revoke
- The day of the weekly review, and who to tell when a cause is outside the automation
- A secure handover route for run history and alert content, agreed with you in writing before any access; none exists in advance, and the first enquiry carries no such data
Your automations, accounts and data stay yours. We read run history and the shared alert mailbox through the least access you grant, and we change only copies. Alert emails and run history can contain customer data from failed runs, so access starts only after a secure handover route is agreed with you. You switch corrected copies on, and you approve any change to a live automation, credential, plan or connected account.
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