Job phone-line-assistant-answers-calls-and-hands-over-to-a-named-person · revised 12 October 2026
Have your phone line answered, with messages taken and calls passed to a named person
An automated voice answers your number, says it is automated, gives only facts you approved, takes messages and passes calls to a named person. Call notice and consent stay with you.
You might be seeing
- Callers hang up rather than leave a voicemail
- The same five questions are asked on every shift
No passwords, keys, card details or admin invites needed to start.
What usually happened
A voice assistant can promise things the business has not agreed, and a recording made without the right notice can break the law where every party must consent. Callers also dislike a machine that will not let them reach a person. The safe design is a short list of approved facts, a never-say list, a live pass to a named person and call notice handled by you.
Who it’s for: Owner of a small business whose phone rings while everyone is busy, and who loses callers who will not leave a voicemail.
Usually starts when: Calls go unanswered at busy times, callers ask the same five things, and urgent calls wait behind routine ones.
The result: An automated voice answers your number, says in its first sentence that it is automated, and gives only facts from a list of up to 15 that you approved. It takes name, number and reason, passes the call to a named person when one is free, and otherwise sends them a message. It gives no prices, availability, advice or promises, and recording stays off unless you switch it on with your own notice.
Check whether this job fits
Answer these without sending files, tickets, code or logins. Nothing is submitted unless you choose to contact us.
What you get
- The call script, fact list and never-say list
- The pass and message rules
- The 90 test-call results
- The switch note and the log format
Included
- One phone number on your own voice platform account
- A fact list of up to 15 approved answers, such as hours, address, parking and what to bring
- A script of what the line says, takes and never says, and an urgent list
- A live pass to one named person in the hours you give, and a message alert to that person otherwise
- Recording off unless you switch it on, with your own notice played before any recording starts
- 90 scripted test calls to a test line, and a switch that sends every call back to your phone
Not included
- Prices, availability, quotes, policy answers, advice or promises on calls
- Taking card details or payments
- Emergency, medical, legal or financial advice lines
- Outbound calls or call-backs by the assistant
- Saving audio recordings unless you enable them with your own notice and consent; speech processing and saved message fields are part of this job
- Judging a caller's mood or voice
How we know it’s done
Agreed with you before work starts. Each check produces evidence you keep.
In all 90 calls the first sentence says the line is automated; all 30 fact-list replies match the approved wording, and all message-taking calls capture the scripted name, number and reason correctly.
Evidence: The call transcripts from the test line and the script's comparison.
All 25 off-list calls get no price, availability, advice or promise, and are passed or leave a message for your person; the 30 buyer-held calls include at least 10 of these cases.
Evidence: The test-call results, including the buyer-held cases; a smoke test of these calls, not a future rate.
All 15 urgent calls are passed to your person or alerted within the time agreed before testing; the 30 buyer-held calls include at least 5 urgent cases.
Evidence: The test-call and alert logs with timestamps; a smoke test of these 15 cases, not a future rate.
In all 10 "person please" calls the call is passed, or a message is taken and your person is alerted when nobody is free.
Evidence: The test-call results and the alert log.
In all 5 recording-off tests no audio recording is saved; transcripts, message fields and test logs are kept for the agreed period, and in all 5 recording-on tests your notice plays before recording starts. Any forbidden price, promise, availability or recording before notice fails the whole test.
Evidence: The recording settings and the call log.
Sign-off. You re-run the acceptance checks with the steps we hand over, read the results and sign off in writing. Payment follows sign-off.
If it fails. If an agreed check fails, you do not pay for this scope. We hand over what we found and agree whether to stop or re-quote; no surprise work.
When it fits, and when we stop
It fits when
- A voice platform account and a test number that you own
- A named person who receives passed calls and message alerts
- A fact list and script that you write or approve
- Someone who decides your call notice and consent wording if recording is wanted
We stop and tell you if
- The line is for emergencies or advice, or callers are likely to be children
- You want it to quote prices, promise availability or take payments
- You want calls recorded without a notice and consent you hold
- Nobody can receive a passed call or message alert, or settle conflicting expected replies before testing
What could go wrong
The assistant runs in your voice account. Your person turns it off with one switch and calls ring your phone as before. Our copies of your script and facts are deleted when the job ends.
Scroll the table sideways to read it all.
| Risk | How we handle it |
|---|---|
| A caller is told something the business has not agreed. | It answers only from the approved list. Any answer outside the list in the 90 calls fails the whole test. |
| A call is recorded without the right notice. | Recording is off by default. If you switch it on, your own notice plays first and the consent rules for your callers' places are yours to confirm. |
| An urgent caller waits behind a routine one. | The urgent list passes or alerts your person within the time you agree before testing; all 15 urgent cases must meet it. |
| A caller cannot reach a person. | Saying "person" passes the call, or takes a message if nobody is free, and the test checks both. |
A separate automated reviewer checks the work and the test results before hand-over. Your named person approves the facts and the script, switches the line on, receives passed calls and decides any recording notice. No human supervisor from us is included unless your agreement names one, and at launch the work is largely automated.
How we deliver
We arrange the work and independent review, then show you the result against the agreed checks. You keep authority over your systems.
- Agree the fact list, script, never-say list, urgent list and hours
- Set up the voice assistant on a test number you own
- Write 90 test calls with you; you keep 30 back
- Run the calls; fix and rerun any failure
- Review separately and rehearse the switch back to your phone
- Hand over; you switch it on for your live number
This is a one-off job, not emergency cover or a subscription. We confirm eligibility, price, start window and delivery date in writing before you accept, and work starts only after the agreed inputs are in place. An enquiry creates no charge or booking.
Need to keep it working?
Discuss a monthly sample of test calls once the line has been live for a month.
Ongoing work is separately scoped and quoted: no monitoring, response-time guarantee or automatic subscription is included in this job.
Mention the responsibility you need in your enquiry.
What you can check
This is a new service. We have not delivered this job for a client yet.
Other ways to get this done
- Use your phone provider's voicemail with a clear message of hours and what to do.
- Buy the after-hours message line, which gives no information and alerts a named person.
Questions
Does it say it is automated?
Yes, in its first sentence on every call.
Does it record calls?
Not unless you switch it on. If you do, your own notice plays before recording starts, and you decide the consent rules for your callers' places.
How is this different from the after-hours message line?
That job gives no information and runs out of hours. This one gives up to 15 approved facts, can pass a live call to a named person, and can run at any hours you choose.
Does a pass mean it will be right next month?
No. A pass describes items like the test sample on the day of the test. It is not a promise about future items, and it does not replace your own checking.
Send an enquiry
Send us
- Your business type and opening hours
- The facts callers ask for most
- What counts as urgent
- Your voice platform
- No logins, keys, customer data or payment details in the first enquiry
Later, once you agree
- A test number and admin access to your voice platform, which you create and can revoke
- The approved facts, script and urgent list, plus 90 calls with expected replies and captured fields agreed by your named person; you keep 30 labelled calls unseen until acceptance and replace any used for fixes
- The named person for passes and alerts
- Your own notice and consent wording if recording is wanted
You keep the phone number, the voice account and every login. We work on a test number and never use your live line; you switch it on and hold the switch that sends calls back to your phone. You are named as the party running the service, and recording is your decision with your own notice.
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