Assistants and drafting

• Job

  Have your after-hours phone line take a message and alert a named person

  Out-of-hours calls are answered by an automated voice that says so, takes name, number and reason, and alerts a named person within the time you set if the call matches your urgent list.

  £395 · untested offer price

• Job

  Give your agents reply drafts built from your help articles, with the source cited

  For your ten commonest customer-ticket types, a draft reply appears as an internal note citing the article used; anything without a source says so and is flagged for a person.

  £295 · untested offer price

• Job

  Answer customer questions from your own help pages, with a person taking over

  A chatbot for any website that answers only from up to 30 help pages you name, cites the page, says it does not know otherwise, and hands listed cases to a person.

  £295 · untested offer price

• Job

  Have your phone line answered, with messages taken and calls passed to a named person

  An automated voice answers your number, says it is automated, gives only facts you approved, takes messages and passes calls to a named person. Call notice and consent stay with you.

  £495 · untested offer price

• Job

  Have refund and cancel requests checked against your rules and prepared for one click

  Each request is checked against your written rules table and arrives as a decision, a draft reply and the action prepared. No money moves and nothing ends without a person's click.

  £495 · untested offer price

• Job

  Let a website assistant answer only from approved wording and refuse to give advice

  For a regulated firm: a website assistant that returns only wording your compliance person approved, refuses advice, says it is automated, and hands over to a named adviser.

  From £795 · untested offer price

• Job

  Get second-language support replies with your glossary, checked by your own native speaker

  Replies and saved macros in one second language use your glossary, and a named native speaker on your side rates the first 30 before any reply is sent unreviewed.

  £195 · untested offer price

• Job

  Answer WhatsApp questions from your own help pages, with a person able to take over

  A WhatsApp assistant answers only from the help pages you name, says in its first message that it is automated, and hands over to a named person. Customers message first; it never sends first.

  £395 · untested offer price

All customer service outcomes